MA
Magnus A
1 reviews | Active since Mar 2009
27 Nov 2020, 09:55
CALL TRANSFER FAILED x1000 so annoying.
CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED, CALL TRANSFER FAILED
There are many people in the shop at either Menlyn and/or The Grove - yet when you phone you get "CALL TRANSFER FAILED"
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
27 Nov 2020, 10:15Good Day Magnus ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply27 Nov 2020, 10:15
Official
Good Day Magnus ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
30 Nov 2020, 09:23Good Morning Raquel,
Your concerns have been duly noted.
As per contact made, on behalf of Samsung, we want to extend our sincerest apologies for the negative experience that you had with our Service Center.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is valuable part of that process.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is valuable part of that process.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply30 Nov 2020, 09:23
Official
Good Morning Raquel,
Your concerns have been duly noted.
As per contact made, on behalf of Samsung, we want to extend our sincerest apologies for the negative experience that you had with our Service Center.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is valuable part of that process.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is valuable part of that process.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM