CALL CENTRE FROM HELL

I bought a Samsung stove from Makro last year for my rural home in Letlabile but I didn’t have electricity at that time. When I got it the stove wasn’t working but the oven was. I was told to take back the stove to Makro for a refund to no vail but later the call Centre told me to take it back to my home and they were gonna send a technician on Monday the 02/06/2018 but no one came. I then phoned the customer care and spoke to Mamosi who was laughing at me when I explained the situation a and kept me on hold for about 8 minutes until I dropped the call. The guys have a caller line identity so when I called they knew who I was and I could hear them laughing at the back ground so did Sibongile who answered the call. Prior to me calling a guy from the same call centre wanted me to rate their services and I explained I couldn’t do that since one had helped me. TO BE HONEST SAMSUNG HAS ONE OF THE WORST CALL CENTRE I HAVE EVER SEEN, I KEEP BEING SENT FROM ONE PERSON TO THEOTHER. WILL SOMEONE PLEASE CALL ME ON ********** 880 or ********** 934 and give me a response. TO BE HONEST I WILL NEVER BUY ANYTHING FROM SAMSUNG AGAIN