Call center lies

Good day,

I contacted the call center in the last two weeks in November 2022. I spoke to Belinda with regards to the cracked screen of my TabA to find out if I get one free screen replacement in the first two years as you get on the phones. I gave her the IMEI number. She confirmed that I do have one free screen replacement, she also told me I have until the 3rd of December to get it fixed. She gave me a reference number: *** and that I can take my tablet to Samsung (inside New World) in Menlyn. I went on the 1st of December where I was told that they don't know Belinda and that I don't qualify for a screen replacement. I would like that this is attended to as I was provided with incorrect information by an employee of yours and as a leading company you should be willing to take responsibility for this.