NM
N M

1 reviews | Active since Jul 2023

31 Jul 2023, 10:56

***** by omission

I purchased a phone online, directly from Samsung. The phone was just over a year old and stopped charging. I had to then open the phone, and discovered that this phone was initally defected, and was a factory repair. I paid the normal price for the phone, and it was never disclosed by the company that it was a factory repaired phone. ***** by omission

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 Jul 2023, 10:57
Official
Good day N Muhammad
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA 
^NM