Buying Samsung Products in South Africa is a bad idea

My next review will be with Samsung Global to expose what's happening with Samsung South Africa

To my regret, I bought a Samsung fridge 4 years ago and sure enough it started having problems. So I called the Samsung help centre to get helped and was assigned a repair specialist to come have a look at the fridge.

Now here's problem number one, Liptronics is the repair "specialists" being used in Cape Town and they're just the worst (Check out their score as well) yet Samsung South Africa still uses them for some reason. The process of getting quotes and all was pretty quick since money is involved, but once you pay...Yeah it's time to beg for anything to be done. Emails get ignored, excuses are made and you end up spending way more money on airtime calling in to ask what's going o

For context I got the order in as of July and now it's November and there's still parts I'm waiting for which I paid for but never received. I'm not about to waste petrol driving over to Liptronics to get my money bad because I have a feeling things won't go my way since customer service clearly not the priority here.

Now problem number 2, the Samsung customer service is a 0/5 so I guess that's why Liptronics is also so relaxed since nothing ever gets done there. I keep calling in and being told to send proof of payment, which I do then I hit a road block. I get no responses back or anything from *** or their so called person in control *** which is clearly from a consultant firm hence they don't really care how the ratings are they're getting a paycheck from Samsung

So in summary, Samsung South Africa is a shell of a company using useless third parties to run their business and it's showing. With this revelation, I guess I am officially hopping off the Samsung train and urge anyone else to do the same.