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Andrew A

1 reviews | Active since Feb 2011

25 Jan 2016, 14:04

Buyandget ****

I purchased a Samsung dishwasher in December. One of the reasons that I chose the Samsung brand, was that it was stated that I would receive either a plane ticket or a hotel stay for two nights at a Protea Hotel worth R4000 when I purchase the appliance. I did everything that was requested. Taking pictures and scans of serial numbers, invoice, ID documents. I filled in booking forms and emailed them as well. A week ago I started getting SMS's that the invoice and serial numbers were illegible. I retook pictures and re-scanned and emailed the info again and again. I am still receiving SMS's that requests the same info that I have sent three times already. The bookings that I made through BuyAndGet has not been confirmed, and everytime that I phone their help line, I get the runaround stating that they are either waiting on Samsung or Protea Hotels. <br> <br> This whole exercise is getting rather exhaustive for something that is supposed to be free. Next time that I buy an appliance, I will definitely not let cheap advertising gimmicks change my mind

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Jan 2016, 14:23
Official
Hello rapture69,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung S.A