"Buyandget" promotion

<p>I bought a fridge last November in game for cash. Almost all my electric appliances at my home are Samsung and as a loyalist as I could not faulter the brand until I came across this ugly customer service.</p> <p>I was given a return flight ticket for free which expires next March 31. So I was told to submit my flight dates a month before the booking dates. I did this on 15/11/2016 and did not get feedback until I decided to call them this morning on ********** and they referred me to Chantel who advised me that: 1. their turnaround time is 10 days - (we are on day 15), 2. There are no flights available for the 23 or 24th of Dec I must give them alternative dates - I told her I was looking on travelstart website and there are flights available which are less than their budgeted R4000.00. She went to speak to her "so called manager Deen" who confirmed that there are no flights available on these dates.</p> <p> </p> <p>This is very disappointing for such a big brand and it's very easy to lose customers with such a service. If it matters to you at all, I am planning to buy a washing machine and I had already shopped for it and guess what it's another Samsung brand - with this experience I'm not sure if I would want to support your business going forward. The competition is tough out there and in almost everything, there is someone who is better than you - as a retails company the way to bit your opponent is through customer service not what you are doing right now!</p> <p> </p> <p>I am hurtly disappointed by your conduct Samsung! </p> <p> </p> <p> </p>