BC
Brian C

1 reviews | Active since Mar 2017

01 Mar 2017, 20:05

Buyandget complaint

<p>I bought a samsung fridge at Hirsch's and submitted information required for this promotion and the r4000 flight voucher. I was asked to resubmit photos on email and did so. I was told I would be notified in 10 days once my submission was verified. It has been two weeks with no response.</p> <p> </p> <p>I will be taking this up with Hirsch's too. How can they use this to sell products when the promotion promise is not honoured. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Mar 2017, 08:57
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA