buyand get

I sent through my voucher numbers on the 26 January 2016 for my 3 flights to be booked for the 24 March 2016. I didn't receive any response after sending through the email to [Email Removed] I sent a further email on the 22 February 16 to [Email Removed] stating my flights details and the lack of communication. I still haven't received any feedback. I called the call Centre on the 1 March 16 (Waited for 20mins to get through to a consultant) requesting the status of my application for flights I was told that there is no record of my emails. I then proceed to forward on the emails again to the call Centre agent who said that she has loaded it on the system and I would get a phone call in 48hours. On the 3 March 16 I still didn't hear anything so I call the call Centre again. ( Waited for 20mins to get through to a consultant) I was then told that the original consultant sent me the wrong forms to fill which where the blue tier forms and I was on the silver tier. I now have to fill in new forms again and not promised that I will get my flights booked for March 16. I was then told I will have to forfeit my 4th Flight since I will not be using it simultaneously. Pathetic!