JB
Jonathan B

1 reviews | Active since Dec 2015

16 Feb 2017, 13:19

Buy & Get Voucher

<p>How is it possible for a LEADING SA company to have such a feeble "call center" to assist clients who have their Buy & Get Voucher ??</p> <p>1. Please do phone the given number ********** and listen to the distorted "music" - actual noise!! - we, the public, are expect to listen to while on "Hold". In this day and age of technology - moreso an ELECTRONICS COMPANY like SAMSUNG! - does *.mp3 quality ring a bell perhaps?</p> <p>2. After trying for 3 days to get throught to my - what fancy word do you use : Personal Assitant?? - and being told I am number # in the queue" - I have given up!! Most PROFESSIONAL, REPUTABLE companies have the facilty for us - YOUR CLIENTS - to press * and YOU (yes, SAMSUNG) will phone YOUR client back, and not waste our valuable cell phone time holding on forEVA!</p> <p> </p> <p>Therefore I request that this 'Buy & Get' whoever they are - phone *ME* back to conclude my business deal/transaction.....</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Feb 2017, 13:32
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA