1 reviews | Active since Dec 2015
Buy & Get Voucher
<p>How is it possible for a LEADING SA company to have such a feeble "call center" to assist clients who have their Buy & Get Voucher ??</p> <p>1. Please do phone the given number ********** and listen to the distorted "music" - actual noise!! - we, the public, are expect to listen to while on "Hold". In this day and age of technology - moreso an ELECTRONICS COMPANY like SAMSUNG! - does *.mp3 quality ring a bell perhaps?</p> <p>2. After trying for 3 days to get throught to my - what fancy word do you use : Personal Assitant?? - and being told I am number # in the queue" - I have given up!! Most PROFESSIONAL, REPUTABLE companies have the facilty for us - YOUR CLIENTS - to press * and YOU (yes, SAMSUNG) will phone YOUR client back, and not waste our valuable cell phone time holding on forEVA!</p> <p> </p> <p>Therefore I request that this 'Buy & Get' whoever they are - phone *ME* back to conclude my business deal/transaction.....</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
