ZL
Zandile L
1 reviews | Active since Dec 2021
28 Dec 2021, 07:34
Buy & Get promo 2021 lies
They dont deserve a star. I bought a Samsung Washing Machine for R9500 hoping to get a voucher. I provided all the information they needed on whatsap. FIRSTLY i was told the receipt is not Clear, they gave me a different whatsap number. They dont answer their calls, one has to spend airtime to call them, they dont answer, And if by luck they answer , the consulted, are not friendly. FROM NOVEMBER UP TO THIS DATE NO ONE HAS CONTACTED ME.
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Replies (2)
Samsung South Africa's replyOfficial
28 Dec 2021, 08:07Good morning Zandile ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply28 Dec 2021, 08:07
Official
Good morning Zandile ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
ZL
Zandile L's updateReviewer Update
04 Jan 2022, 10:00Update,.. Fatima Van Der Merve called and told me that she's escalating the issue, she will get back to me same day, She hasnt called me up untill today.
ZL
Zandile L's update04 Jan 2022, 10:00
Reviewer Update
Update,.. Fatima Van Der Merve called and told me that she's escalating the issue, she will get back to me same day, She hasnt called me up untill today.