RR
Ryno R
1 reviews | Active since Jan 2021
18 Jan 2021, 11:15
BUY & Get - NO SERVIVE
Complained a week ago about bad service, still getting the run around. no positive feedback.(Like in no response) Emails have been delivered and read, at several adresses supp**** by the complaints deparment. Phone numbers given, won't or can't help.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
18 Jan 2021, 11:48 Good morning Ryno,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Jan 2021, 11:48
Official
Good morning Ryno,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
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Ryno R's updateReviewer Update
18 Jan 2021, 11:50Thank you, buy the same message than a week ago...
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Ryno R's update18 Jan 2021, 11:50
Reviewer Update
Thank you, buy the same message than a week ago...
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Ryno R's updateReviewer Update
19 Jan 2021, 19:43SO!!!!! I have been informed today that Samsung is not going to honour my 2 x R 4 000.00 buy & get vouchers. REASON: It expired on 5 January 2021 and I did not make a long enough call to a number (not working correctly) and which they never officially shared with me... not withstanding several emails sent and calls made to Samsung (provided detail - with proof and shared with them) since 9 September 2020.
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Ryno R's update19 Jan 2021, 19:43
Reviewer Update
SO!!!!! I have been informed today that Samsung is not going to honour my 2 x R 4 000.00 buy & get vouchers. REASON: It expired on 5 January 2021 and I did not make a long enough call to a number (not working correctly) and which they never officially shared with me... not withstanding several emails sent and calls made to Samsung (provided detail - with proof and shared with them) since 9 September 2020.
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Ryno R's updateReviewer Update
22 Jan 2021, 11:26Nice 3 days no response, they are not even prepared to respond in writing...
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Ryno R's update22 Jan 2021, 11:26
Reviewer Update
Nice 3 days no response, they are not even prepared to respond in writing...
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Ryno R's updateReviewer Update
26 Mar 2021, 17:12Well it is 26 March - no response from sSamsung since 19 Jan 2021. Samsung product has been removed from my shopping list. Bought a 82 Cm tv in Dec 2020, also problems om Atynet connection. Not being able or willing to reslove...
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Ryno R's update26 Mar 2021, 17:12
Reviewer Update
Well it is 26 March - no response from sSamsung since 19 Jan 2021. Samsung product has been removed from my shopping list. Bought a 82 Cm tv in Dec 2020, also problems om Atynet connection. Not being able or willing to reslove...