"Buy & Get" is a ****

We purchased a fridge last year on the "Buy and Get" promotion. I submitted the relevant documents to claim my reward before the deadline. Weeks after the deadline has passed, I received correspondence that the image was not clear enough but it was very clear. They let me resubmit and they came back with other excuses. Finally, I got through all the red tape and I was promised that I would receive the pin code to retrieve the reward in 10 working days (this was end of January). I have received no pin code and whenever I try follow it up, my emails are simply ignored.

Such awful service from Samsung - clearly their brand name is to make promises they don't deliver on!