EB
Ewan B

1 reviews | Active since Nov 2009

10 Feb 2017, 09:53

Buy & Get is a HOAX!! Be carefull.

<p>I bought a fridge in Dec 2016, registered as per T&C's. Waited for the sms's from Samsung which take ages to come through. According to the rules, which are written in the smallest font, bookings must be 4 weeks in advance. However, they dont state from when the 4 weeks start. I was under impression from your registration with samsung but now they are full of stories and its from time you speak to COMAIR when the 4 weeks start.</p> <p>They drop the line when you call. Always number 2 in the queue.</p> <p>They will do anything to catch you but dont get hopes up!</p> <p> </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Feb 2017, 14:34
Official

Good day Ewan,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who with refernce number: *** will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA

EB
Ewan B's update20 Feb 2017, 10:31
Reviewer Update

And still getting ignored!!

Totally bad service.

Nothing has been adressed up till today, nobody from Samsung came back to me.