JC
Jonathan C

1 reviews | Active since Jul 2011

02 Dec 2016, 10:12

Buy & Get Hoax - Impossible to Get Flight Vouchers

<p>Obviously you would have an influx of customers demanding there promised vouchers however your company is so incopitant you can't be proactive in planning for it!</p> <p> </p> <p>You're meant to receive the voucher within 10 days, we received ours 21 days later! And now suddenly you have to book your flights from a month onwards, which would of been fine if we received the voucher 10 days later because flying between the 20th an 25th would of been fine!</p> <p> </p> <p>Also trying to still book the flights is impossible, I've spent the whole morning on the phone and I keep getting transferred and no one knows what is going on!!! </p> <p> </p> <p>The only reason i purchased your R10k washing machine was for the voucher and if you're breaching your end of the deal then you can take back the washing machine so i can go buy a real brand that you don't have to wonder if it'll explode at some point!!!</p> <p> </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Dec 2016, 17:14
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung SA