1 reviews | Active since Apr 2010
Buy & Get disappointment
<p>I bought a fridge towards the end of 2016 and qualified for the Buy & Get promotion. I sent through all necessary documentation pertaining to proof of purchase and the last communication I got was on the 7th of December 2016 indicating that I have completed my online registration which is now being verified (which was supposed to take 10 working days) before I can receive the Reward Registration Pin Code.</p> <p>Today is the 31st of January 2017. I havent heard from anyone at Samsung and this is also the final deadline. The contact number supp**** does not go through.</p> <p>I am extremely disappointed with Samsung to say the least.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
I have received a response through mail and it does feel like it is a generic message that you are sending out to anyone who has a complaint.
I need a specific answer as to whether MY documents are all in order please? I sent the image of the serial number ON the product in December already? If it is not legible, let me know and provide me with the link to reload asap!
I have received a response through mail and it does feel like it is a generic message that you are sending out to anyone who has a complaint.
I need a specific answer as to whether MY documents are all in order please? I sent the image of the serial number ON the product in December already? If it is not legible, let me know and provide me with the link to reload asap!