JB
Jonathan B

1 reviews | Active since Dec 2015

30 Jan 2017, 12:16

Buy & get Deadline

<p>Good afternoon,</p> <p>I am not satisfied with your very late reply, the 30 January 2017, telling me I must re-submit my Invoice again by the 31 January 2017!</p> <p>I submitted my Invoice 31 December 2016 and now you give me literally 24 hours to re-submit my Invoice?</p> <p>Please get somebody to phone me on ************, immediately!</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply30 Jan 2017, 13:45
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer executive will contact you with further advise on this matter.

Regards,

SamsungSA

JB
Jonathan B's update30 Jan 2017, 14:03
Reviewer Update

Kindly give me definitive DATE & TIME your "senior customer executive" will contact me!!

In business, you *DO NOT* leave 'open ended statements/commitments'!