1 reviews | Active since Jan 2017
Buy & get campaign - proper scheme to trick you into purchase and pay nothing on the promise
<p>Buy & get campaign - proper scheme to trick you into purchase and pay nothing on the promise:</p> <p> </p> <p>submitted my claim - waited for the required period - had no reply - phoned to find out that they need a serial number from the fridge - made me unpack the fridge in the storage - send the serial number again - no reply from Samsung - phoned again - excuse again, invoice is not clear, etc...</p> <p>so, they are doing everything to drag it to the 31st of Jan to end the competition and pay nothing at the end. don't trust the brand and their promotions - all ****s with no intention to honour their promises.</p> <p>Done with the brand, perfect example how not having a promotion is better (I would still buy a fridge) than to have a dishonourable one (I will never buy any Samsung product again out of principle)</p>
Good day Kirill ,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Kirill ,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
