JM
Julius M

1 reviews | Active since Aug 2014

25 Feb 2016, 10:40

Buy and Win terms & conditions

I have bought a qualifying product from Samsung to get a free domestic flight to redeem in 2016. However, when phoning the call centre to make the flight booking, I am told I have to make the booking 1 month in advance. I need the ticket for a trip I am making in 3 weeks' time. This is not in the available terms and conditions. According to the call centre agent, I will receive the terms and conditions once I call to make the reservation?!?! Why not just make it clear in the terms and conditions of the benefit? <br> <br> The price of the flight can be for up to R4000. THIS flight is less than R2000 (even if you book 3 weeks in advance). So there is no cost to Samsung. <br> <br> The price of the flight hasnt even changed from a week ago. <br> <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Feb 2016, 11:12
Official
Hello Mahne7015,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kindly Regards

Samsung SA