JK
Jacques K
1 reviews | Active since Jan 2016
05 Jan 2022, 17:19
Buy-and-Get….NOTHING
I have been trying since Oct’21 to get my voucher code via SMS. After many emails (non of which were answered) I phoned the call centre. In general staff is not well trained and frankly non-skilled/educated. After 3 attempts and endless promises by these “skilled staff” I am yet to receive my sms. Whilst Samsung is banking bottom line profit, social media is flooded of similar complaints about the same lack of service. I bought my product during a promotion and therefore I demand to have my SMS send to me within 24 hours. Jump through “hoops” and “override” your system, but this BS will end NOW!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
05 Jan 2022, 17:21Good day Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply05 Jan 2022, 17:21
Official
Good day Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JK
Jacques K's updateReviewer Update
05 Jan 2022, 17:23Thank you for the automated and generic reply, but unfortunately this will not suffice. Can someone please phone me with the news that my voucher code has been generated? Again, I did my part and spend R6000 on your products. Please do your part and JUST DO YOUR JOB!
JK
Jacques K's update05 Jan 2022, 17:23
Reviewer Update
Thank you for the automated and generic reply, but unfortunately this will not suffice. Can someone please phone me with the news that my voucher code has been generated? Again, I did my part and spend R6000 on your products. Please do your part and JUST DO YOUR JOB!
JK
Jacques K's updateReviewer Update
05 Jan 2022, 17:27Also…please don’t reply with your BS of sending an email to either tellus@samsung OR queries@buyandget because I have done so 100 times!!!!!!!!!!!!!!! That is part of the problem - you guys either don’t reply or reply with ****
JK
Jacques K's update05 Jan 2022, 17:27
Reviewer Update
Also…please don’t reply with your BS of sending an email to either tellus@samsung OR queries@buyandget because I have done so 100 times!!!!!!!!!!!!!!! That is part of the problem - you guys either don’t reply or reply with ****
Samsung South Africa's replyOfficial
07 Jan 2022, 09:58We have addressed your concerns in the order they were raised.
This matter shall be closed now.
We appreciate you bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung
^NM
Samsung
^NM
Samsung South Africa's reply07 Jan 2022, 09:58
Official
We have addressed your concerns in the order they were raised.
This matter shall be closed now.
We appreciate you bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung
^NM
Samsung
^NM