Buy and Get *******

I registered for both my washing machine and fridge on the 23rd of December 2015. I was told that everything is fine, I just need to send through my serial numbers to proof@buyandget email, of which I did. I called a consultant on the day I sent them, and she confirmed that they did get everything. 3 weeks back I called but and get and used my airtime once again because you wait for over 20mins to get through. Once I got through, the consultant said he is escalating the matter and I will get feedback within 48 hours, it's been over 15 days now. Please give me feedback by the end of the day or I just report this to CGSO, I have been patient and lenient. Enough is enough now!