Buy and Get - still waiting to get!

Cannot get through to the Buy and Get call centre. I registered on 31 Dec, uploading all the docs. When I queried 2 weeks ago why I did not get a pin validation code I was told that I must resubmit a photo of the serial number (nobody bothered informing me before then that this is outstanding), The agent, Enlyn promised to get the manager, Craig to call me. To date I have not heard from Caig! I sent the photo as requested a few days ago - still nothing. I have been holding on for my call to be answered for 20 minutes now already - really frustrating and a total waste of time.<br> Considering I am (was) brand loyal to Samsung, this shocking service will make me think twice about purchasing Samsung products in future.