Buy And Get sms Inconvenience

I recently bought a Samsung fridge freezer - RB37J5942SL - from Hirsch's which arrived yesterday, apart from it running a little louder than I was expecting, I am very happy with it The staff at Hirsch's Ballito, Patricia especially, were as wonderful as they always are The fridge/ freezer is fantastic The staff manning Samsungs online helpline, Clarence, was also very helpful as was Chad from the Samsung Buy and Get help line So with all the above you would think that I should now be happy - Sorry but I am not This morning when I tried to claim my Buy & Get Reward - which I must say was a deciding factor in buying Samsung - by sending an sms to 48442, to initiate the claim, we kept getting an sms failed message. After a few attempts I contacted Samsung and Buy & Get only to be told by both that you can only claim using pre paid sim - not really an issue - although now you have to pay for one - if you stay somewhere like JHB or Durban, where you can just pop down to the shops and get one But I stay in Tinley Manor which means that, all though that this is our first day of leave and we hadn't planned on going anywhere today, we now have an hours round trip to go to into Ballito just to buy a pre paid sim card - frustrating to say the least!! Samsung your products and your staff are great but I've wasted my whole morning on this please with future promos just make it easier