Buy and Get - (should be called Buy and Get Nothing")

<p>We purchased a Samsung Fridge. One of the motivators for choosing Samsung was their Buy and Get promotion - either a Protea hotel stay or SAA domestic flight.</p> <p> </p> <p>Since signing up for the Buy and Get offer, the entire customer experience has been such that the Samsung brand do not live up to their name. </p> <p> </p> <p>In short, none of the hotel options we selected were available. We chose the Protea Hotel in Franschoel. Samsung said the hote was fully booked for all the date options we provided, and we were told the hotel said "thre was no availablility" <br /><br />However, when we called the hotel ourselves, there was plenty of available rooms, on all the dates we had selected as possible options with Samsung.</p> <p> </p> <p>Clearly, what has happened here is that Samsung probably got one or two rooms for the entire customer base. </p> <p> </p> <p>We spent hours on the phone with the Buy and Get team. We requested the Protea in Mossel Bay - same story. It was a sheer waste of time, going round in circles. In the end we simply felt cheated.</p> <p>Due to no hotel availablility, I requested to switch to a domestic air ticket - result - you cannot switch from hotel to airticket. </p> <p> </p> <p>We had many interactions wth Samsung. The ref no given via SMS was Customer ref no 30/11/2016 ********** 250.</p> <p> </p> <p>Dina from VOC dept called and said they would get back to me, but never did. </p> <p> </p> <p>To top it all, our Samsung Fridge itself is also playing up - producing intermittent exceptionally loud buzzing sounds - highly distrubing, since it is usually at night. When the technicians came, of course they could not fix the issue because the fridge did not produce the sound at the time of their visit.</p> <p> </p> <p>In short - Samsung is just not a quality product with a brand that is keeps their customers happy. In fact their promotion has achieved the exact opposite.</p> <p>Buyers, beware. With Samsung, you do not always get what you pay for.</p> <p> </p> <p> </p> <p> </p>