Buy and get service is poor

We purchased a Samsung fridge in Dec 15 and qualified for the buy and get promotion. We followed all the required steps and received our code. I called the call centre to arrange for booking and was sent a booking form which was completed and sent on the 22 January 16. To date we haven't received confirmation<br> Of our booking. When you call the call centre they give a ridiculous half cooked story about waiting for protea hotel to confirm bookings. Seriously does it talk 2 months to confirm books. The service is unacceptable.