Buy and Get, **** to get you to buy stuff

We bought 2 aircons and we delighted with the special. <br> <br> Then was given the run around with issues with our proof of purchase and documents.<br> <br> They insisted on a till slip, but we bought from the installer that gave us an invoice and paid by eft. <br> after many email they said documents were in order.<br> <br> Last email received was on the 18th of Jan stating my documents have been sent \to our verification department to complete verification. Once verification has been completed successfully you will receive winning pin codes via sms\"<br> <br> Have not heard anything since and no pin for the 2 plane tickets were received.<br> Also if the documents still needed to verified, what was the point of the any emails being sent by buy and get.<br> <br> I'm concerned that this was all a **** to get you to buy samsung products and there is not plane tickets forthcoming.<br> <br> last time ever I buy a Samsung product unless they make this right quickly.<br> <br> "