BUY AND GET ****- SAMSUNG MISREPRESENTATION

I have had a similar bad experience, as Abrie with terrible service from a Samsung representative. My Husband and I bought a Samsung Fridge for my mom in December 2019, purely for the same Buy and Get deal. We went into the store, spoke to a Samsung representative to activate the deal. She was unfriendly and unhelpful and seemed annoyed. We advised her that we purchased the same fridge for ourselves the previous year, and that the Samsung representative activated the deal in the same store. She had no idea what to do and was not interested in assisting us. We informed her that we will be travelling overseas and will only be back in the new year, and she said we could activate it ourselves in the new year but she doesn’t know how. At this point she had failed to mention that the deal expired by 31 December 2019, instead told us we could do it in the new year.

When we got back to SA, a mere two weeks later, we sent the sms, and thereafter called Buy and Get and to our surprise and sheer dissatisfaction were advised by a very rude representative that we had to send the sms by 31 December 2019 and that we should call Samsung directly to complain about Samsung’s representative’s misrepresentation. We specifically asked for assistance from the Samsung representative and were assured that we could do it in the new year. We called customer service only to be told by the manager Mr Yugen Kistabu that unfortunately we don't have proof! We did not record our conversation with the unfriendly Samsung sales representative but trusted that she was truthful.

This is utterly unacceptable, we only purchased this fridge because of the Buy and Get deal. If we don’t get this reward we want a refund and we also feel like we will never by a Samsung product again, given this pathetic service.