Buy and Get **** December 2016

<p>My husband and I purchased a Samsung Eco Bubble Washing machine from Game in October 2016 with the Buy and Get offer with the intention of using our free tickets in February 2017 (4 months later) Note we never do this sort of "buy and get" thing but we thought it would be a great opportunity to visit our family... How naive we were!</p> <p> </p> <p>We followed the instructions strictly and started the process to claim our prize immediately.</p> <p>We recieved an sms shortly after our application to say that the details had been successfully logged and that they would start the process. We then did not hear anything for weeks. We called to follow up and were told there can be a delay of a few days for the next instructions but we should just be patient. Nothing happened. We then called again at the beggining of December and demanded they tell us what is going on. Apparently our details could not be found on their system.... Quite convinient?! We were told we would have to start the process again... We did and they dragged their heels at every point and each part of the process held its own delays of days and weeks... Many aplication forms and many pictures sent over and over and over again. We just kept going and giving them all the information they needed thinking we would soon be at the end and recieve our tickets!!</p> <p>Note between my husband and I have spent over 10 hours on the phone to the Buy and Get team and were cut off numerous amounts of times, only to have to call again. Then for them to give us some excuse, one example of the many we recieved " we have been waiting for us to get a photo to us" the same picture that had been sent around 3 times earlier on in he process?!</p> <p> </p> <p>We finally after calling them everyday in Jan received a pin number which enabled us to move on to the comair side of the deal... Note we recieved this in late Jan- 3 months since we first app****. We called Comair immediately with excitment it was all finally over! Only to be told that the dates we want to book are not available to us as we need to give them at least 4 weeks before we fly. Note our leave was booked 3 months prior to this date and this is why we started the process immediately and followed all of their instructions timeously. We did not delay the process Samsung did!!!!!!!!!!!!!!</p> <p> </p> <p>Comair told us that they need a Samsung supervisor to instruct them to overide this term, which could be done as we had followed their instructions at each point. I have since spent another 5+ hours calling the call centre asking to speak to a supervisor only to be told they are busy before I get cut off. </p> <p> </p> <p>To summarize I really thought since Sumsung is a large well established comapny that this would not be a sleezy marketing tactic but sadly I was duped! In a situation where their system was at fault and our details were lost and the process had to be restarted 2 months later at their fault, they should have a solution for us. </p> <p> </p> <p>This has left a very bad tast our mouths and its safe to say we will never buy another Samsung appliance again after being treated this way.</p> <p> </p>