1 reviews | Active since Jan 2020
"Buy and Get" ****
Bought a fridge in December while Samsung had the "Buy and Get" promotion. Sent all the details, received the online redemption form and filled it in.I sent it to them almost a week ago, still haven't received any feedback.
Phoned them this morning to find out what's going on. The lady called Portia was very rude, informed me that they havent received my email yet. I re-sent the email in the afternoon, phoned them again. Had to wait for 20 minutes for them to find my email. Portia was very rude. She then told me they take 10 working days to process everything and I will receive an sms with the vouchers by then. Very sceptical about this.
If I dont get this reward I want my money back and I will never by a Samsung product again.
Finally received my reward after getting Samsung Head offices involved in the matter.
Received regular calls and follow up emails. I am very happy that I got my reward, but Samsung should seriously consider improving their after-sales service and execution of rewards that are offered.
Finally received my reward after getting Samsung Head offices involved in the matter.
Received regular calls and follow up emails. I am very happy that I got my reward, but Samsung should seriously consider improving their after-sales service and execution of rewards that are offered.