YT
Yasheev T
1 reviews | Active since Feb 2017
01 Mar 2021, 16:12
Buy and Get ****...
I came onto hello peter to see if my situation was shared by others and i am shocked to see that so many people are having this issue. shame on you Samsung for doing this to your loyal customers. i bought a Note 20 ultra and app**** for my TV; the application has been successful but its been almost 10 weeks and no one has contacted me for delivery. as per the other write ups on this issue i have been treated like a ping pong ball; given different people to speak to with different contact details; escalations to Clea at the promotions number, she is never available. I am sure this is ******* for Samsung to do. I expect there to be an escalation and for my TV+ to be delivery within the next 2 weeks else my journey with Samsung will be over..... :(
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Replies (2)
Samsung South Africa's replyOfficial
01 Mar 2021, 16:16Good Day Yasheev ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Mar 2021, 16:16
Official
Good Day Yasheev ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
YT
Yasheev T's updateReviewer Update
04 Mar 2021, 16:56I was contacted by samsung and simply told that if you dont have a TV license on your name then you can't claim for the TV. i informed the gentleman that when i claimed for the TV i was told to get an affidavit that i lived with my Parent so that i can claim this TV; i completed that and my claim was approved and all on record. The gentleman was obviously employed to close cases via this T's&C's loophole so he couldnt be bothered with what i had to say even going so far to say he is the highest point of escalation. All i have to say is shame on you samsung; for years my whole family has purchased your products and worse of all your employees made a commitment to me on email after an approval process which was successful and now its been reversed. Your T's and C's say, " 3.1 All participants must: ................ 3.1.4 Must have a valid TV License to purchase a TV; "; my response is that yes i do have one by law; how ridiculous is it for 2 people in a house to have a tv license each. SOLUTION: stop buying products from samsung who can't keep their word to loyal customers.... our journey is over
YT
Yasheev T's update04 Mar 2021, 16:56
Reviewer Update
I was contacted by samsung and simply told that if you dont have a TV license on your name then you can't claim for the TV. i informed the gentleman that when i claimed for the TV i was told to get an affidavit that i lived with my Parent so that i can claim this TV; i completed that and my claim was approved and all on record. The gentleman was obviously employed to close cases via this T's&C's loophole so he couldnt be bothered with what i had to say even going so far to say he is the highest point of escalation. All i have to say is shame on you samsung; for years my whole family has purchased your products and worse of all your employees made a commitment to me on email after an approval process which was successful and now its been reversed. Your T's and C's say, " 3.1 All participants must: ................ 3.1.4 Must have a valid TV License to purchase a TV; "; my response is that yes i do have one by law; how ridiculous is it for 2 people in a house to have a tv license each. SOLUTION: stop buying products from samsung who can't keep their word to loyal customers.... our journey is over