MA
Malika A

1 reviews | Active since May 2013

29 Feb 2016, 09:42

BUY AND GET ****

STILL NO CONTACT MADE BY SAMSUNG TO ME REGARDING THIS ISSUE, STILL WAITING FOR THE CALL. MY HUSBANDS BIRTHDAY IS THIS COMING WEEKEND AND NOW THERE IS NO SURPISE GETAWAY. THANKS A LOT SAMSUNG!!!!!<br> <br> <br> Pathetic after sales service! <br> I bought a washing machine front loader and a Refrigerator on the BUY AND GET promotion. It is near impossible to get hold of this people for queries/bookings regarding this promotion. just because of this, I will never ever recommend Samsung to anyone. I have been trying for days to get through to your call centre regarding the booking form I completed for a surprise weekend away. I finally got through today after waiting 24 mins on the line and still there is no feedback on the booking. NEVER EVER, EVER will I recommend Samsung Just because of this promotion <br> <br> <br> <br> Hello MalikaAB,<br> <br> We have noted your concern, thank you for bringing this matter to our attention.<br> <br> We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***<br> <br> Our sincere apologies for any inconvenience you may have experienced in this regard<br> <br> Your Reference number <br> <br> Regards<br> <br> Samsung Team <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Feb 2016, 12:45
Official
Hello MalikaAB,

Hello Malika

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number

Regards

Samsung Team