Buy and Get rewards programme a sham??

<p>We purchased a fridge from the Samsung store in Jhb Oct/Nov last year, since then we have had nothing but hassles trying to register with buy and get to claim our reward. We have sent 3 emails, over 20 images of receipts, serial numbers and they keep claiming that they cannot read the numbers. When phoning their call centre, you spend over 20 minutes (on a mobile which is rather expensive and unneccessary) trying to provide the "missing details" and resending all the images AGAIN. I even asked the person who I was dealing with, if they intentionally make this a painful process to discourage people from claiming their rewards. Now Samsung, you might be thinking - not our problem, this is buy and get's issue - oh how wrong you are!! I associate YOUR brand with this ***** up, YOUR brand with this waste of my time, money, airtime and YOUR brand with what is appearing to be a sham - so when asked about YOUR brand - I will not be positive, I will verbalise my intense disappointment with this sham that is associated with you, and cannot in good faith recommend you to others, as I would not put family, friends and business clients through this frustration that we have gone through with YOUR promotion.</p>