Buy and Get - Reference number ***

Utterly Disgusted: I was 'phoned back on Wednesday or Thursday last week and the lady wanted to give me a \pin\" number - obviously she had not read/understood my complaint! When I told her that I had submitted everything and was just waiting for a booking confirmation, she advised that she would get back to me within the hour. She must be working to a different clock to me because I am still waiting!! I want to use this weekend as the start of a week's holiday & until I get confirmation I can't book the rest"