AN
Anthony N

1 reviews | Active since Jun 2016

17 Jun 2016, 10:22

Buy and Get pulling the wool over our eyes

<p>I sent the mail below to the Buy and Get contact centre on the 26 of May 2016. Not surprisingly I have not had a reply yet explaing how they get their reward vaues!</p> <p> </p> <p>Good Day,</p> <p>I am in the process of booking accommodation as per the award below.</p> <p> </p> <p>I must say I am very disappointed to find out that the value of the award is nowhere near the R4000.00 advertised by Samsung. That, I can only think, was done purposefully to look good on paper and to encourage people to purchase the Samsung products.</p> <p>In fact, on the Blue tier there is not a Protea hotel in the country that is R2000.00/night.</p> <p> </p> <p>The point that I find annoying is that I have chosen a hotel in JhB that will only be around R2400.00 (way below the grand R4000.00) but am told by your call centre that I cannot even include breakfast – which will still be way below the grand R4000.00 value!</p> <p> </p> <p>If I am incorrect please advise where I can book a hotel excluding breakfast for R2000.00/night. I would like to go there.</p> <p> </p> <p>One could say we are getting something for “nothing” but misleading the public is not good business ethic either.</p> <p> </p> <p>Regards</p> <p>Tony</p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply17 Jun 2016, 12:54
Official

This is to acknowledge receipt of your complaint.

Please note the query has been escalated to our voice of customer team under reference number: ********** 082.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team

AN
Anthony N's update21 Jun 2016, 07:27
Reviewer Update

Four dats later and I am still waiting for this call from Samsung..........

AN
Anthony N's update27 Jun 2016, 10:25
Reviewer Update

I was happy to eventually get a call from a gentleman by the name of Layden (?). However all he said was he would look into the matter and escalete it if necessary and that they would get back to me in a day or two.

That was 6 days ago and I have heard nothing. I am due to take up my "free" weekend this coming weekend so no doubt there will be no response before then.... Very dissapointing.