Buy and Get Promotion - It seems that they want your voucher to expire before they provide any assistance!

Please note that I purchased a Samsung Dryer via Takealot during 2019.

After various challenges faced - due to the product being purchased online, I was eventually provided with a rewards voucher code.

I opted for the flight voucher (5KW27595), however, Comair has continuously advised that they are unable to process this voucher due to COVID/Business rescue challenges. They went on to request me to keep on calling them to check if their procedures changed and if the voucher was now redeemable.

During my last discussion with Comair, I was advised that I have an option to contact Samsung to see if I could redeem an alternate reward.

Upon contacting the Samsung call center, I was advised that unfortunately, my voucher expired on 08/01/2021.

I am utterly disappointed that I have a voucher which I could not use, as Comair refused to assist me with any bookings. Furthermore, as I was informed that once I choose my reward, this CANNOT be changed, I did not know that I had an option of calling Samsung to request an alternate reward. This was only told to me this year (after my voucher had expired a few days ago).

My family and I are avid Samsung supporters and we have various products in all ranges. We purchased an extremely expensive dryer, as we were impressed with the buy and get special offered. Due to Covid and Comairs business challenges, all our hopes to use the voucher had been delayed. Worse, we are now told that the voucher expired, even though we tried to redeem this well before the expiration date.

PLEASE advise if there is any way that we can be assisted to obtain an alternate reward or some compensation, as we could not redeem this voucher and were only now advised that there is an option to request an alternative reward.

Any assistance will be appreciated.

Regards Kriveshin Veerasamy ***