Buy and Get Promotion is false advertising

I purchased 2 Samsung products therefore qualifying for 2 weekends away. I submitted my required forms on 06/01/2016 with a copy of my ID. The first date I requested was for February and the second date was for August. <br> There was no acknowledgement of receipt of these forms. I phoned the call center and was told that the forms had been received but I would only get confirmation of the bookings within 2 weeks as the forms had to be sent to Protea Hotel Head Office for confirmation of availability, only then would the forms be sent back to the Buy and Get promotion center whereafter if my dates were acceptable I would be informed. If the dates were not acceptable I would have to start the process again (a guessing game in itself). I have waited 3 weeks and phoned numerous times (waiting 20 minutes at a time) only to be **** to and told that I would receive an answer by COB etc etc Is Samsung trying to make this process as difficult and time consuming as possible in order to not honour their buy and \GET"promotion. This is very disappointing. """