Buy and get promotion becoming a headache

I recently purchased a Samsung washing machine and was excited to find out that I can also take advantage of a weekend stay for 2 at a Protea hotel, however this soon turned to dismay when I started the process of booking the holiday with the Samsung concierge.<br> <br> I called the number provided for this service on Monday 18th January and I filled in the forms sent to me to get the booking process under way. I called back a day later to find out when I will be contacted again and I was advised that I will be contacted within 48 hours. I was not contacted by these guys so after 3 days I decided to call back only to be informed that my booking was not yet attended to but with no proper reason as to why.<br> <br> I asked the lady that answered my call (Vuyiseka Mapukata) to put me through to the manager in charge but after being put on hold for a while she informed me that the manager was on another call. I asked that she please forward him my details to call me back but I have since got no response from the manager or the agent dealing with my booking.<br> <br> This is the worst service I have received from a brand that I am quite loyal to. The agents at this call center are really tarnishing a good name