AR
Andani R
1 reviews | Active since Jun 2014
20 Feb 2023, 15:29
Buy and Get Promotion
In December, Samsung had a buy and get promotion. My mom bought a Fridge at Game Stores Thohoyandou on the 16th December 2022 and she registered for the buy and get but to date, she has not received her vouchers. She has called the call center numerous times and no one has been able to assist her. Please advice what the problem or delay may be with her rewards as she has successfully opted in to the buy and get promotion.
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Replies (2)
Samsung South Africa's replyOfficial
20 Feb 2023, 15:30Good day Andani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2023, 15:30
Official
Good day Andani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Andani R's updateReviewer Update
02 Mar 2023, 11:25This issue has not yet been resolved.
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Andani R's update02 Mar 2023, 11:25
Reviewer Update
This issue has not yet been resolved.