MA
Malika A
1 reviews | Active since May 2013
16 Feb 2016, 10:21
BUY AND GET PROMOTION
Pathetic after sales service! <br> I bought a washing machine front loader and a Refrigerator on the BUY AND GET promotion. It is near impossible to get hold of this people for queries/bookings regarding this promotion. just because of this, I will never ever recommend Samsung to anyone. I have been trying for days to get through to your call centre regarding the booking form I completed for a surprise weekend away. I finally got through today after waiting 24 mins on the line and still there is no feedback on the booking. NEVER EVER, EVER will I recommend Samsung Just because of this promotion
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Samsung South Africa's replyOfficial
16 Feb 2016, 11:14Hello MalikaAB,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number
Regards
Samsung Team
Samsung South Africa's reply16 Feb 2016, 11:14
Official
Hello MalikaAB,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Your Ref number is ***
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number
Regards
Samsung Team