Buy and Get Promotion

I bought a Samsung fridge, and they were giving R4000 vouchers. I've been calling Samsung since Dec trying to get the voucher they promised, but not much has happened, and I still haven't received the voucher.<br> <br> - I made more than 10 calls to their call centre, most of them I had to wait for more than 10 minutes just to get to somebody who'd not help me. Some calls I waited for 30 minutes, only for my call to be dropped when I get to be no 1 on the list.<br> - I got SMSes to send information, as the information they had on their system was not correct, when I did send the information, no one bothered to respond to the mails, or acknowledge, one consultant told me the mail was unattended.<br> - The last e mail said I should wait for 7 to 14 working days to get the voucher.<br> - This whole process was supposed to have been concluded in Dec 2015, it's Feb, and I'm still waiting.<br> - I am tired of calling the company, I've got a life outside of making these calls, and I want to focus on that life.<br> - My last call was today, I told the consultant that I do not want to call again, but she'd not give me an assurance that something would really happen.