RD
Rosalie D

1 reviews | Active since Sept 2009

28 Dec 2015, 14:34

BUY AND GET PROMOTION

According to the brochure we are entitled to 4 x free internal flights in South Africa. As it is only my husband and I we need to redeem the flights against 2 different dates. When calling in to redeem the flights I was told that is it only 1 trip for 4 people - this is NOT what is stated on the brochure and Samsung need to honour this otherwise it is false advertising. We paid considerably more for the Samsung fridge but justified it because of the 4 free flights. When dealing with the call centre we just get no help whatsoever and despite leaving several messages, the only manager at the Call Centre - Craig, has not returned any of my calls. Samsung please sort this out urgently!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Dec 2015, 17:24
Official
Hello rosa****,


We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung Service Team