Buy and Get Promotion

<p>Last Year I bought a Samsung Washing Machine MODEL No. WF1702W5S and SERIAL No. 0A505ABG701086P in Silver Lakes Makro which was under the buy and get promotion valid from 01 Nov 2015 to 31 Dec 2015.</p> <p>Qualifying for the silver tier reward, I then as per folder issued during purchase (which explains the promotion in detail), smsed the MODEL No. WF1702W5S to 33230 on the 20th Dec 2015. I received a reply on the same day with a link to an online registration form REF No. FKZJX7, which I then followed and completed as per requirements. After which I received an sms on the 30th of Dec acknowledging my entry and communicating that if I haven’t received my winning code it means they are in the verification stage and that should they have queries they would contact me.</p> <p>On the 18th of Jan 2016, I recieved an sms citing a problem with the serial number photo attached and instructed to send an email with a new serial number photo attached and along with my name and id number. I then sent an email as requested to ********** and have since heard nothing back. Today I called after finally getting through, only to be told that the promotion is now over, the lady asked for my cell phone number to check in the system and she said there is no record, how can that be when I have correspondence, via both sms and email. </p> <p>I would appreciate an explanation and a rectification because this is not acceptable; I feel I was falsely enticed into spending almost R7000 of my hard earned money.</p>