IF
Ilana F
1 reviews | Active since Mar 2016
02 Mar 2016, 13:46
Buy and Get promo- what a joke
On 29/01 I sent in my booking form for the Buy and Get Promo. Ever since then I've been phoning and emailing the callcentre to find out what is happening with my booking as I have not heard anything regarding the dates I have requested. I've spoken to Liezel on Friday 26/2, she said she would let me know, but nothing. Today I spoke to Vuyuseka, still nothing. Nobody is getting back to me regarding this. I've now requested another weekend in June, which they said they would come back to me about. This is horrible service.
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Samsung South Africa's replyOfficial
03 Mar 2016, 11:02Hello Ilana86,
This is to acknowledge receipt of your complaint.
We have read your concerns and the query is currently escalated our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns and the query is currently escalated our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
Samsung South Africa's reply03 Mar 2016, 11:02
Official
Hello Ilana86,
This is to acknowledge receipt of your complaint.
We have read your concerns and the query is currently escalated our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns and the query is currently escalated our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa