BUY AND GET ONLY GIVES FRUSTRATION

On 10 December I bought a Samsung Air-conditioner 12000BTU INV MALDIVES WHITE ***. (AR12JSFPAWQNFA S/N 02H12PAJG900287, AR12JSFPAWQX S/N 0EH3PAEG900215) This Air Conditioner came with a BUY and GET Reward. From 14 December until today I haven't received this reward. The registration process through [Email Removed] and [Email Removed] has been impossible. In order to get my winning pin code I had to resend the same information and photographs. The buy and get website which was meant to upload these pictures is totally useless. Since then I resent my booking via scanned attachment and photographs of these attachments. I have spent hours on the telephone e.g. on 17 February for 26 minutes I spoke to Nershius Hinds in order to confirm my booking. He kept me holding while he spoke to 'the only lady' who could only confirm that my proof had not been received. I have been in contact with Glynis and Charlene. Due to this lack of response I believe that Samsung has partnered with a company that cannot offer what they promise.- there is nothing to get. If there is kindly give it to me. As a goodwill gesture kindly upgrade my reward due to poor service