JS
Juanita S
1 reviews | Active since Oct 2015
03 Mar 2016, 10:25
Buy and Get NOTHING!
I purchased a washing machine in November 2015 which included the Samsung Buy and Get promotion. I successfully registered for the promotion and opted for hotel accommodation on the blue tier.<br> <br> I submitted the necessary documentation for a hotel booking in January 2016. I have not received any repose back. I have emailed [Email Removed] 3 times. Sent an email to [Email Removed] sent and email to [Email Removed] and phoneD numerous times where the call always gets cut just as I am next in line.<br> <br> What must I do to redeem this promotion?!!!!! I am so frustrated and out of options.
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Samsung South Africa's replyOfficial
03 Mar 2016, 11:25Hello Stragie,
This is to acknowledge receipt of his query.
We have read your concerns and the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of his query.
We have read your concerns and the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
Samsung South Africa's reply03 Mar 2016, 11:25
Official
Hello Stragie,
This is to acknowledge receipt of his query.
We have read your concerns and the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of his query.
We have read your concerns and the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa