BUY AND GET NOT WIN MARKETING SAMSUNG

I bought a fridge on the 8th December 2015 and therefore qualified for the above .I sent all my documentation in over and over gain. each time on completion I got the message that all the documentation had been completed correctly. According to Samsung they also completed it on my behalf. However when I querry why I have received no feed back it cannot be found.I have proof of all the requirements and also screen dumps of the transactions .I have sent serveral sms emails only to get the reply we are looking into it. They phone me and then they put the phone down in my ears. You phone them directly back and you get the reply our offices are closed now ?.Phone there number they say they are transferring you push star then the phone goes dead .Is this a marketing **** or just a scheme to get customers to buy the products. How many other clients or being caught up with this or being told we told have your entry or the server lost your entry .Even the ones Samsung complete themselves do not reflect [URL Removed] what is happening here