Buy and Get, not win, Get Samsung promotion

I've purchased the refrigerator and was issued a brochure to sms the product code to 33230 at a sms cost of R1.50<br> <br> On the brochure it specified that we qualified for either a R4000 voucher containing 1x domestic return flight on British Airways or a weekend away for two at a Protea Hotel. <br> <br> The promotion was from 01 November 2015 - 31 December 2015<br> <br> From the time that I sms'd the product code to the number 33230, we had no luck at all to get through to this service. I've had numerous attempts to no avail. <br> <br> Eventually my husband phoned Samsung's customer care and the gentleman I spoke to advised to submit my information on the Samsung website. He then took my particulars and I've heard nothing from no one. When my husband phoned the customer care services again, another consultant advised that the promotion for us will be extended until the 15 January 2016.<br> <br> Again we tried to send the sms with the product code but failed continuously. The service was just never available. We tried to upload the details of the refrigerator as specified in the brochure but that also didn't work. Apparently a link would have been sent to us. <br> <br> I am highly disappointed and upset with the se