WW
Waldo W

1 reviews | Active since Jun 2012

04 Feb 2016, 15:45

BUY and GET - no response

Purchased an air conditioner in December, completed the online form, emailed proof twice, tried to call several times. Still no pin and I would really like my voucher to make a booking. Enough said. [URL Removed]

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply04 Feb 2016, 16:38
Official
Hello waldovanwyk,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards

Samsung Team
WW
Waldo W's update25 May 2016, 17:14
Reviewer Update

Its now been several months and I have not been contacted by Samsung to notify my of my so called voucher. I think that it is a big **** and if I knew this I would NOT have purchased a Samsung aircon. BAB BAD BAD !!!!

WW
Waldo W's update22 Feb 2017, 08:17
Reviewer Update

February 2017, still no response ! I'm disgusted with Samsung's level of service.