AL
Adheesh L
1 reviews | Active since Oct 2014
13 Nov 2019, 10:33
Buy and get has let me down - Samsang please address- your product
Dear Samsung I am very disappointed in the ethics of business. I believe in the Samsung product but now i am starting to lose faith in ho business in conducted. I purchased a product ie a washing machine and part of me purchasing the washing machine was that it had come with a R4000 buy and get voucher. On a telephonic conversation with the consultant from buy and get i was told i have up until end of 2019 to redeem and proceed with a booking. Now I phone in and get told the voucher expired in feb2019, this is unacceptable, this is money that i work very hard for, please do not do this to me!
Please sort this out asap, I cannot lose out on R4000.00, This is making Samsung ethics very questionable in my eyes
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
13 Nov 2019, 10:37Good day Adheesh
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply13 Nov 2019, 10:37
Official
Good day Adheesh
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
14 Nov 2019, 18:06Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Samsung South Africa's reply14 Nov 2019, 18:06
Official
Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
AL
Adheesh L's updateReviewer Update
20 Nov 2019, 15:00Dear Samsung
I am highly lost in regards to your reply, what is this reference number for?
Additionally, I cannot see what the reference number is, please email it to me as well.
Please put some urgency into this as i need to make a booking for December.
Thank you
I am highly lost in regards to your reply, what is this reference number for?
Additionally, I cannot see what the reference number is, please email it to me as well.
Please put some urgency into this as i need to make a booking for December.
Thank you
AL
Adheesh L's update20 Nov 2019, 15:00
Reviewer Update
Dear Samsung
I am highly lost in regards to your reply, what is this reference number for?
Additionally, I cannot see what the reference number is, please email it to me as well.
Please put some urgency into this as i need to make a booking for December.
Thank you
I am highly lost in regards to your reply, what is this reference number for?
Additionally, I cannot see what the reference number is, please email it to me as well.
Please put some urgency into this as i need to make a booking for December.
Thank you
AL
Adheesh L's updateReviewer Update
26 Nov 2019, 11:50Dear Samsung
Are we going to leave this matter in the open air and not resolve, please send me some positive feedback.
I have previously stated, tat I want to make a booking for a holiday, are we going to resolve the matter after all protea's are booked for this festive season?
I do think this is fair, time is going and no positive feedback, please positive feedback needed soon.
Are we going to leave this matter in the open air and not resolve, please send me some positive feedback.
I have previously stated, tat I want to make a booking for a holiday, are we going to resolve the matter after all protea's are booked for this festive season?
I do think this is fair, time is going and no positive feedback, please positive feedback needed soon.
AL
Adheesh L's update26 Nov 2019, 11:50
Reviewer Update
Dear Samsung
Are we going to leave this matter in the open air and not resolve, please send me some positive feedback.
I have previously stated, tat I want to make a booking for a holiday, are we going to resolve the matter after all protea's are booked for this festive season?
I do think this is fair, time is going and no positive feedback, please positive feedback needed soon.
Are we going to leave this matter in the open air and not resolve, please send me some positive feedback.
I have previously stated, tat I want to make a booking for a holiday, are we going to resolve the matter after all protea's are booked for this festive season?
I do think this is fair, time is going and no positive feedback, please positive feedback needed soon.