Buy and get fuming customer

<p>We bought a washing machine December 2016 and was supposed to receive a voucher for R4000 which we opted for the flight tickets. We send all the required documents and we have being waiting from December 2016 to date. My boyfriend has tried to send mails, no response. I’ve tried to call numerous times and still not successful, it’s either the phones are engaged or spend time on the line with no assistance. What is exactly going on here, false advertising to entice customers?</p> <p> We shouldn’t be now running around like headless chicken to redeem the voucher. Should it now cost us money and time just to get the R4000 voucher that we entitled to. This is ridiculous and disappointing from a big company like Samsung.</p> <p> </p> <p> </p>